Deja: Some customers prefer physical sitesEven though fintech companies are disrupting the traditional services that banks offer, often causing physical branches to close, Bangkok Bank (BBL) is going ahead with opening new branches to meet its customer demand. Brick-and-mortar branches are still wanted by some customers, such as those who live in the provinces and are not accustomed to digital services, he said. Low-income earners who do not have smartphones have also been slow to embrace digital banking services. Central bank data reported commercial banks' physical branches fell to 6,980 at the end of February from 7,016 at the end of 2016. Bangkok Bank has gradually transformed its security system to ensure prevent hacking, Mr Deja said.

Source: Bangkok Post March 27, 2017 00:00 UTC